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For a detailed outline on our return policy, instructions and returns eligibility criteria, please refer to our Return Policy.
To initiate a return, please contact our customer support team. They will asses your return eligibility, and if required, provide you with a return authorization number (RMA) and detailed instructions on how to proceed. Please make sure to carefully follow the provided instructions to ensure a smooth return experience.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Upon approval, we will initiate the refund process. You can expect to receive your refund within 5-7 business days, depending on your original payment method. Please note that it may take additional time for the refund to reflect on your account statement, depending on your bank or credit card provider.
We apologise for any inconvenience caused. In the rare event that your Bubcam baby monitor arrives damaged or defective, please contact our customer support team immediately. We will assist you in arranging a replacement or refund. We may require photographic evidence of the damage or defect to process your request promptly.
Yes, we understand that circumstances may change, and you may change your mind about your purchase. As long as the item is in brand new condition with all original packaging (including protective stickers), undamaged, all contents are present and in original condition, you can return it within 7 days of the purchase date. However, please note that return shipping costs will be the responsibility of the customer.
Yes, to ensure a smooth return process, we require a return authorization number (RMA). Please contact our customer support team to obtain your RMA before sending back your item. This number helps us track and process your return efficiently.