Your guide to a smooth shopping experience.

Once your order has been shipped, you will receive an email notification with tracking details. You can use the provided tracking information to track the progress of your Bubcam baby monitor delivery.

Our head office and warehouse are located in ☀️🇦🇺 Gold Coast, Australia.

Shipping times may vary depending on your location within Australia. Generally, standard shipping takes approximately 3-7 days, while express shipping usually takes 1-2 days. Please note that these are estimated delivery times and may be subject to slight variations.

We offer free standard shipping for all orders within Australia. If you prefer faster delivery, we also provide an express shipping option available at checkout for a fee of $11.95.

We strive to fulfill orders promptly, so if you wish to change or cancel your order, we recommend contacting our customer support team as soon as possible. While we cannot guarantee changes or cancellations after the order has been processed, we will do our best to assist you. If you are unable to modify your order, you can refer to our return policy for instructions on how to return the item within the designated return period.

If you realize that you have entered an incorrect shipping address and your package has not yet been shipped, please contact our customer support team immediately. We will make every effort to update the shipping details. However, if the package has already been shipped, you will need to contact Australia Post directly to request a change of delivery address. Please note that addressing issues are best resolved as early as possible to ensure successful delivery.