Check Current Firmware

Only proceed if your current software release date is 2023-08-18 or later:

  1. Power on your Bubcam Monitor by holding down the button for 2 - 3 seconds.

  2. Go into settings by pressing the button.

  3. Navigate to System and press OK.

  4. Navigate to Version and press OK.

  5. Confirm that the release date shown is 2023-08-18 or later.


IMPORTANT! PLEASE READ

Please take the time to read and understand this before updating:

DOs
DO keep your finger on the SD card, ready to eject it as soon as the upgrade message disappears and the screen turns black.
DO have at least 2 bars of battery before updating.
DO NOTs
DO NOT eject the SD card OR power off your monitor while the upgrade message is displayed. Doing so could cause the monitor to get stuck on the upgrade screen and could damage the monitor's software.

If you do not eject the SD card as soon as the upgrade message disappears, the monitor will try to update again when the monitor restarts. If the upgrade message appears again, wait until it finishes updating. Keep your finger ready to eject the SD card as soon as the upgrade message disappears.

Download:

Latest version - 2023-11-28


Download Firmware

Changelog:

  • Removed sound alarm alert noise.

  • Fixes an issue that causes Sound Alerts to trigger when no noise is detected.

  • Fixes an issue with frequent connectivity and range dropouts.

  • Increased sound output.


We understand that the sound alarm (beeping) accompanying VOX activation has been met with mixed reactions from our users. While some customers appreciate it, others find it undesirable. In response to feedback from those who prefer an alternative, we have introduced a software update that eliminates the beep entirely. With this update, when VOX is activated, your monitor will illuminate and commence transmitting the video/sound feed without the accompanying sound alarm.


Upgrade Instructions

How to update your Bubcams firmware in a few easy steps:


Requirements:

  • A blank Micro-SD card no larger than 32GB formatted to FAT32.

  • A computer or smartphone that can write/read files to your Micro-SD card. You may need an adapter for this.

  1. Make sure your Bubcam Monitor is at least 50% charged.

  2. Download the latest firmware to your computer or smartphone.

  3. Extract the downloaded file.

  4. Copy the 12 software files to the root folder of your Micro-SD card.

  5. Eject the Micro-SD card from your computer or smartphone.

  6. Ensure your Bubcam Monitor is powered off.

  7. Insert the Micro-SD card into the SD card slot on the side of your Bubcam Monitor. Make sure it clicks into place.

  8. Turn on your Bubcam Monitor by holding down the button for 2 - 3 seconds. An upgrade message will display. Place and keep your finger on the SD card ready to eject it as soon as the upgrade message disappears and the screen turns black. DO NOT remove the Micro-SD card while this upgrade screen is displayed. The upgrade message will display for around 1 - 2 minutes.

  9. If the upgrade message appears again after your monitor reboots, wait until the screen turns black again before removing the SD card.

  10. Follow the factory reset instructions.

Factory Reset Instructions

We also recommend factory resetting both your Bubcam Camera and Monitor after updating:


How to factory reset your Bubcam Monitor:

  1. Go into settings by pressing the button.

  2. Navigate to System.

  3. Navigate to Reset.

  4. After you factory reset the monitor, power off the device for at least 60 seconds by holding down the button for 2 - 3 seconds.

How to factory reset your Bubcam Camera:

  1. While both the camera and monitor is turned on, tilt the camera all the way up by pressing and holding down the button, so that the camera is facing the ceiling.

  2. This will expose a Micro SD card slot and a factory reset button.

  3. Hold down the factory reset button for about 3 seconds until you hear a voice say "Factory Reset”.


Troubleshooting

Troubleshooting steps:

  • Please wait 1 - 2 minutes for the upgrade to complete. Have your finger ready to eject the SD card as soon as the upgrade screen disappears.

  • If you ejected the SD card after the upgrade finished, the monitor restarted and the upgrade screen was displayed again; You will need to drain the battery completely, disconnect the Bubcam from the charger and wait until the monitor powers off. Then, try again.

  • You will need to drain the battery completely, disconnect the Bubcam from the charger and wait until the monitor powers off. Then, try again.

  • To restart the upgrade process, insert the Micro-SD card and turn on the monitor.